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Accessibility and disability support

Ways to make banking with us easier if you have, or are impacted by, an impairment, disability or health condition.

Read our accessibility statement

Latest developments

See updates or additions to our accessibility services, helping you to bank the way you want to.

Changing your settings

If you want to make your computer or device easier to use, we’ve created a site with disability charity AbilityNet to show you how to do so.

See other ways we can help

Our accessibility demonstrations show how we’re making our banking products and services available to everyone.

Accessible services

See how we’re making our products and services available to everyone.


Sight or visual-impairment

Practical ways to make banking easier if you are blind or have sight loss.

Hearing and speech

A range of solutions for people who are Deaf, hard of hearing or have a speech impairment.


Mobility and dexterity

Where possible, we provide car parks, level or ramped access to branches, and power-assisted doors.

Shared banking

Information if you have to pass control of your accounts to someone else, or if someone passes them to you.


Using words and numbers

Support for people with conditions such as Dyslexia or dyscalculia.

Contact us

Give us a call

If you want to talk to us about our accessibility and disability services, we have several phone numbers you can call – for general information or specific queries.

Visit us

If you prefer a face-to-face service, come and see us in any of our branches. Our branch-finder tool lets you search for locations that have specialist services.