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Register your power of attorney with us

People who are unable to manage their banking themselves – perhaps because they are living abroad or because they have become infirm – may want to arrange for someone they trust to take care of their accounts for them.

We’ve done our best to make it simple to register this arrangement – known as power of attorney – while still ensuring security for you and your money.

The steps you need to take

Power of attorney is a legal arrangement, and before we can let someone manage someone else’s accounts, it must be registered with us.

1. Prepare your documents

Submissions in branch

Once you have your power of attorney, you’ll need to give it to us along with a completed submission form so we can make the necessary arrangements. We need to see an original or solicitor-certified copy of your power of attorney document.

You can come into branch, and one of our team will help you through the process. You can contact us on 0345 734 5345 1 to arrange an appointment.

To save time, you can also download and complete the submission form 310 KB at home.

Submissions by post

If we already know all the people involved in the power of attorney arrangement, we may be able to accept your submission by post.

Postal address: Barclays Bank Power of Attorney department, Open Sort & Distribute, Astron House, 51 Saffron Road, Leicester, LE18 4US

If we need more information about your postal submission, we'll get in touch.

2. Gather proof of ID

To prevent the possibility of fraud, we must make sure we know the attorney before we can authorise them to access the accounts.

If the attorney's already a Barclays customer, we’ll need

Proof of identity. This can be

  • Barclays debit/credit card
  • UK passport
  • UK full or provisional photo driving licence

Proof of residence.

  • This can be A utility bill that confirms your current address. Please make sure it isn’t more than 3 months old

If the attorney's not already a Barclays customer we’ll need

Proof of identity. This can be

  • UK passport that has the Machine Readable Zone*
  • UK full photo or paper driving licence

If you don’t have a passport or driving licence, bring something from our list of Acceptable forms of ID  or ask someone in a branch.

Proof of residence. This can be

  • A utility bill that confirms your current address. Please make sure it isn’t more than 3 months old

*A Machine Readable Zone or MRZ is included on most passports and national ID cards. It comprises of two or three lines of alpha, numeric and chevron (<) characters.

 

3. Decide on your arrangements

Our submission form lets you instruct us on the exact arrangements you want.

You can specify which accounts the attorney has access to. If the attorney needs facilities like a debit card, Online Banking or Telephone Banking, please make sure you fill out the ‘Access Options’ on the form.

If the customer is no longer able to make any informed decisions about their financial affairs, you’ll need to let us know by filling out the declaration of incapacity found at the end of the submission form 310 KB . We will then remove the customer’s access to all their accounts, and allow access only to the attorney.

It the customer can still manage some of their financial affairs we can offer the option of opening a Cash Card Account. This is a current account that cannot go overdrawn and does not include the option of a cheque book. So, the customer can only spend money that has been put into the account. The attorney can transfer the amount of money that he or she considers appropriate into the account.

Your questions answered

What will happen to the account?

The way accounts are managed will depend on the customer’s capacity to understand and manage their own financial affairs.

 

Customer has capacity

Customer lacks capacity

Account name

The account will remain in the customer’s name.

The account name will change to (Attorney’s Name) as Attorney for (customer’s name)

Cheque books

The attorney can sign using the customer’s cheque book, by writing PoA after their signature.

A new cheque book will be sent to the first attorney.

Signing rights

Customer will continue to sign on the account, and the Attorney will also have authority to sign.

Customer will not be able to sign on his/her account.

We will only accept an Attorney’s signature on this account.

Statements

The attorney can have duplicate statements sent to their address.

All statements will be sent to the first attorney.

Opening accounts

The attorney can open an account on behalf of the customer, but we’ll need signed authorisation if this is the first account.

Attorneys can open additional accounts without authorisation from the customer.

The attorney can open new and additional accounts.

Closing accounts

The attorney can close accounts on behalf of the customer.

The attorney can close accounts on behalf of the customer.

Update address

The attorney can update address details but we’ll need signed authorisation from the customer.

The attorney can update address details.

Adding or cancelling standing orders and Direct Debits

The attorney can add, amend and cancel standing orders and Direct Debits.

The attorney can add, amend and cancel standing orders and Direct Debits.

How does an attorney access the accounts?

If the customer’s account is a Barclays current account, we can offer the attorney Online Banking, Telephone Banking and debit card access, along with the power to sign cheques (the signature should be followed with ‘PoA’).

If you’re an attorney and already have Telephone Banking and Online Banking on your personal Barclays accounts, you can manage your PoA accounts alongside your own.

We can only set up 2 active debit cards per account.

If the customer only has a Barclays savings account, we can offer the attorney Telephone Banking.

Attorneys appointed jointly but not severally

If you’ve been appointed jointly but not severally with another attorney (that is to say, you can’t act independently to your joint attorney), you can only use a cheque book to access the accounts. All attorneys’ signatures will need to be on the cheque. We can’t issue you a debit card.

What happens if someone passes away?

If the customer passes away, the attorney will no longer have access to the accounts. The power of attorney ceases on death.

If the attorney passes away, the power of attorney arrangement is revoked – unless the attorney had been appointed jointly and severally and there are other surviving attorneys.

Important information

1. Lines are open 24/7. To maintain a quality service, we may monitor or record phone calls.  Call charges